Return and Refund Policy

We are committed to providing our customers with high-quality steel buildings tailored to your specific needs. Below you will find a detailed explanation of our return and refund policy, designed to ensure transparency and your satisfaction throughout the purchasing and construction process.

Order Placement and Cancellation

• Non-Refundable Deposit: Upon placing an order, a 10% deposit is required. This deposit covers the cost of engineered drawings and is non-refundable to account for initial project expenses.
• Cancellation Policy:
  
  Before Fabrication: If you cancel your order before fabrication begins, any payments made beyond the non-refundable deposit will be refunded.
  Post-Fabrication: Once fabrication has started, the building is considered custom-made, and no refunds can be provided.

However, in cases where cancellation is necessary due to family matters or other significant personal difficulties, we can assist by placing the building on sale through our dealer network to help you recover part of your investment.

Fabrication and Delivery

• Fabrication Process:
  Standard buildings take approximately 1 month.
  Complex or Large Projects: Can take between 3 to 6 months, depending on their specifications.
  Delays are particularly possible during peak seasonal demands, which typically occur in Spring and Summer.
• Delivery Schedule:Delivery times range from 4 to 10 days across Canada. Specific timelines will be detailed in your contract.
  Customers must accept delivery on the scheduled date. Failure to do so may incur additional delivery costs.

Assembly and Construction

Construction time varies by project complexity:
Small projects: Approximately one week.
Larger projects: Detailed timelines provided in the contract.

External factors like weather and contractor availability may affect these timelines. We commit to providing timely updates should any changes occur. 

Defective Products and Damage

 Inspect your delivery upon arrival. Report any defects or damages within 15 days for a return, replacement, or refund of the defective parts. Detailed instructions for reporting issues are available on our Customer Support page.

Refunds and Adjustments

Full Refunds: Eligible if the building components are not delivered by the contracted date due to our fault, including the initial deposit.

Adjustments to Orders: If you need to adjust your order specifications after fabrication, additional charges may apply, subject to feasibility.

Communication and Support

We provide regular updates throughout the process and prompt notifications of any significant changes. Our customer support team is available to assist you with any queries or concerns. Contact details and operational hours are listed on our Contact Us page.

Feedback and Dispute Resolution

We value your feedback on our products and services. 
In the event of a dispute, we encourage customers to contact us directly for resolution. If necessary, mediation or arbitration options will be provided.

Legal Compliance

 Our policy complies with local and international e-commerce laws. Regular reviews ensure that we remain compliant as regulations change. 

Changes to the Policy

 Any changes to our policy will be communicated through our website and via email to our customers.